How do we achieve a positive user experience? First and foremost by designing a functional, usable and attractive application. But there is more.

We make sure the user is equipped with the right set of skills and attitudes. For instance through online help and managing expectations. And we ensure the setting is right. By establishing multiple support levels to resolve issues, answer questions, acquire user requests. And with community facilities to exchange experiences, facilitate feedback and user involvement.

Therefore we conduct user experience design with a 360° approach addressing application, user and setting.

A high-quality user experience does not result from a good application only. In fact, it involves an ecology of your service or product, your brand and all your customer channels. A positive user experience requires subtle orchestration of a series of mutually dependent conditions. We consider designing a good application as our primary contribution. But you may expect us to look further into all aspects determining the total value for your user.

info@informaat.nl  |  Postbus 789, 3740 AT Baarn, Nederland
telefoon: +31 35 54 31 222 |  fax: +31 35 54 25 244
Informaat content design & creation | Informaat user experience design